Post by account_disabled on Jan 22, 2024 0:11:35 GMT -5
How to make sure your telephony and analytics are top notch? Chat with technical support and draw conclusions If we talk about Ringostat , users in 98% of cases rate our support as “ Excellent ” and “Good”. And today we will tell you how we achieved this. Find out how Ringostat trains supports and what knowledge they should have. Find out what allows you to quickly solve complex and atypical problems, and with standard settings - connect telephony and call tracking in just 1 business day. Reading time 20 minutes 1. Training that ends with mandatory certification 2. Speed of response to customer requests 3. Connection of standard projects in 1 business day 4. Regulations for processing customer requests 5. Availability
Willingness Fax Lists to set up and replace everything for the client 7. Implementation of complex projects 8. Special attention to the team’s soft skills 9. Specialized tools for communicating with clients and solving their problems 10. Not only clarity, but also friendliness Let's summarize Meet Tatyana Bereza, Master Customer Support Representative. In other words, a technical support specialist who also trains new support workers. 10 tips for Ringostat technical support, Tatyana Bereza Tatyana has been on the team since 2019 and has previously processed customer requests via chat. Now he is engaged in setting up projects and changing them according to user requests.
In almost three years, she has accumulated such a wealth of knowledge and experience that she is also tasked with solving complex and non-standard problems. Tanya perfectly knows the “inner workings” of technical support. So we asked her to tell our existing and potential clients about it. 1. Training that ends with mandatory certification Technical support is not a case where employees are “taught to swim by immediately being thrown into the water.” After all, this is how we risk the most valuable thing—customer projects. Therefore, newcomers to Ringostat are trained for 14 days before we “release” them to work with users. What does the future support do during this time? Gets acquainted with all the areas that you will work with in the future: call tracking ; Ringostat settings; contextual advertising (PPC); SEO; web analytics, etc.
Willingness Fax Lists to set up and replace everything for the client 7. Implementation of complex projects 8. Special attention to the team’s soft skills 9. Specialized tools for communicating with clients and solving their problems 10. Not only clarity, but also friendliness Let's summarize Meet Tatyana Bereza, Master Customer Support Representative. In other words, a technical support specialist who also trains new support workers. 10 tips for Ringostat technical support, Tatyana Bereza Tatyana has been on the team since 2019 and has previously processed customer requests via chat. Now he is engaged in setting up projects and changing them according to user requests.
In almost three years, she has accumulated such a wealth of knowledge and experience that she is also tasked with solving complex and non-standard problems. Tanya perfectly knows the “inner workings” of technical support. So we asked her to tell our existing and potential clients about it. 1. Training that ends with mandatory certification Technical support is not a case where employees are “taught to swim by immediately being thrown into the water.” After all, this is how we risk the most valuable thing—customer projects. Therefore, newcomers to Ringostat are trained for 14 days before we “release” them to work with users. What does the future support do during this time? Gets acquainted with all the areas that you will work with in the future: call tracking ; Ringostat settings; contextual advertising (PPC); SEO; web analytics, etc.